If you find a mistake on your train ticket, act quickly and decisively. Every situation is different, but these general tips will help you avoid trouble on your journey.
- Check your ticket
The first step is to check your ticket carefully as soon as you buy it. If you spot a mistake in the date, departure time, route or personal details, contact the ticket office or customer support straight away.
New rules for issuing travel documents have applied since 6 April 2013. Up to three mistakes in the spelling of the passenger's surname and first name are allowed on a ticket. If there are more, you need to go to a ticket office to have the ticket reissued. Otherwise a ticket with more than three mistakes will be considered invalid.
- Contact customer support
Contact the station ticket office or the online service's customer support. Explain the situation and ask them to make the necessary changes or cancel the ticket.
- Visit the ticket office in person
If you are near the railway station, go to the ticket office in person. This is the quickest way to sort things out, especially if your train leaves soon.
Further tips
Be prepared to pay fines or fees for changing your ticket if the mistake is discovered late. Buy tickets only on official websites and at trusted ticket offices. Read the carrier's rules in advance.
A mistake on your ticket is annoying, but there is no need to panic. Act quickly and clearly, follow the steps above and always keep the carrier's support contacts to hand. This will save you time, stress and money and help you enjoy a comfortable train journey.
